Delivery Breakdown

So I made two orders from Amazon one was a single mp3 player and the other was a large amount of DVDs. I got the delivery from DHL with all the DVDs in three days including a check from Customs and Ministry of Information. So I was surprised that I even got them, I was expecting a delay from the checks, but I didn’t even expect them to be Kuwait that fast. I still won’t give DHL the crown or anything like that, but I will be trying them more often to see if they are consistent with this performance. If they are then I will be making most of my orders through them which are DVDs, Books, and other items, but electronics, games, and a few other items must be delivered to a US Address.

Currently Aramex is performing at its usual standard I have yet to see how long it will take them to deliver the packages to Kuwait. They are off to a bad start since the box was delivered on the 26th of January at 10 am, it is a Friday but they had all day and a shipping company of this level should be operating on Saturdays just like any good courier service. It was signed for on the 26th of January by K Gordon, but on the Aramex website there no updates, until today it said date recieved on the 29th which seems to me as a bad start. They recieved it ont he 26th but didn’t even register it in their system until the 29th, there should be packages sent off on Saturdays, but seems they only do business Monday to Friday. As of right now the package might be on the way since they might not have updated the information on their website, only time will tell.

Aramex

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Amazon

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I’m going to be ordering through DHL again soon to test if the situation remains the same or if anything changes. Hopefully DHL sustains this level of performance.

A guy who is just trying to enjoy life!

14 Comments

  1. Hmmm, interesting. Wait does that means Fedex sucks in Kuwait that you don’t even bother to try them out (or maybe you did but you didn’t like their service)?

  2. Nora-Cassandra

    I think it’s a very good way you chose to try two different companies at the same time! I’m sure you’ll be trying DHL more to be sure! But I did like the DHL myself when tried it 2 years ago! But well I have a Step dad that works in the airport and gets my things delivered for me for free! So I’ll choose that over an expensive good service!
    Hope you get your stuff from Amazon all in one piece!

  3. D

    i have my amazon order delivered to me via dhl last week. they delivered on exact estimate date they gave when i placed my order and it had MOI sticker. however there are other site that require to pass by customs which takes 2-3 days and they charge you upon recieving ur orders. but my amazon order passed smoothly without going through the customs fuss

  4. I use Aramex when there isn’t shipping to Kuwait usually. In my experience, for things from the UK it can arrive at a decent time. But for things from the US it could take ages and it has annoyed the hell outa me in the past. But that may be because I ordered near Christmas time and they had problems at that time. At any rate, Aramex has two flights going out from the US, on Sunday and on Thursday. So lets say your package arrives on Thursday after the flight had left then you’d have to wait til Sunday to have it shipped and then wait maybe til Wednesday to have it arrive here. It also has two flights coming in from the UK but I think sometimes they increase those flights so you’re likely to get in faster.

    BUT I am a recent Aramex customer. I’ve noticed that a couple of my friends migrated from Aramex to other shipping services. One of them is US Shop We Ship. If Aramex keeps taking this long I might migrate as well just to compare prices and timing.

  5. What is the price difference between Aramex and DHL judging for Amazon.com it seems to be a bit cheaper considering the time involved.

    I talked to Aramex about the shipping issue. They get about 4000 packages a week and the busiest time for them is “twice a month” and “one a month”. These are when they have to ship the most orders and at times have to hold peoples shipments since they arent enough room in the plane.

    So judging the time your package came it was in the end of the month rush and got stuck.

    They are working on increasing their plane schedules for Shop&Ship since they are hitting peak.

  6. Angelo: Fedex isn’t bad its just that you dont have it as an option when shipping internationally. The only option if you are shipping directly international is DHL when dealing with Amazon

    Nora: Thanks I hope I get the Mp3 player too! But I dont think I would be getting anything for free! hehehe! I want to try this a couple of more times before I come up with a decision.

    D: From what I keep hearing DHL has been on time 99% of the time with its DHL deliveries. Other sites might go through a little more, but because amazon has a lot of dealings with DHL it is like one whole shipment!

    1001: That is what I found to be odd my item arrived Friday morning but it wasn’t registered into their system until Monday. So they had the possibility of shipping it on Sunday. So now I have to wait until thursday for it to ship out. So that is another week of item being stuck in the states! I think DHL has multiple planes coming out of the states going to Manamah Bahrain and one plane a day from their to Kuwait.

    Nibaq: DHL is around 30KD for 7.6lb box, with Aramex I would assume between 10 to 15 KD for a box that size. Even if it is less I got my items without any hassle what so ever. I hope they increase their flights but until then I think I will be ordering through DHL, I might be paying more but I have piece of mind!

    Mark: The next test will be all three, and it will be three orders at the same time!

  7. wow, finally a good service,

    Anyways, are you going to be there this bloggers meeting?

  8. never mind, i meant KuwaitBlogs, I went today

  9. alaa alsenan

    i came to this website by luck and i was shocked that even in Kuwait they have the same headache problems i face with shop&ship here in Saudi Arabia not mention that some times they -by they i mean Saudi Arabia- confiscate some items movies mostly and some times the mishandle the packages, so when i get my order i thank god that it arrived in one piece (or whats left of it)

  10. I had the same problem, never receiving my packages on time. call customer service, no help…blah blah blah
    thats all I hear. a couple weeks ago I ran across
    http://www.TheAmericanConcierge.com , they do everything and works with Aramex. I ordered a laptop from Amazon and shipped to them, after they received it, it was in Aramex system the next day. Oh and I saved some money on customs too. you have to pay a monthly membership, but it you use it properly you can get your money back in no time.

  11. alaa: We do face the same problems here in Kuwait! We just have to keep bothering them to improve their service!

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