Tristar – Real Service

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I have been dealing with TriStar for exactly two years now since the first time I bought my motorcycle from them, and I have always been happy about the service that I receive from them. They are the representatives of KTM, BMW, and Ducati, so they represent these brands in Kuwait. This is the first time I see a dealership get into an argument with the main vendor and fail complaints for your case as well as replace the parts without an ounce of complaints from my self.

The issue I have had is that my racing clutch was acting strange, and it was very aggressive which is abnormal for a racing clutch which is supposed to make shifting smoother. The gear change from first was so rough at times that my bike would literally jump from under me, this was the case about four weeks ago and I called them to tell them the issue. They took my bike the next afternoon and they said they would get back to me.

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They called me the next day telling me they test drove the bike, and something is definitely not right but Ducati is saying this shifting is normal. After they failed a complaint that this isn’t the case they usually wait for the vendor to warranty the part to change it, but Ducati didn’t get back to them. Instead they contacted me and gave me the update of what they think and what Ducati thinks. I let them be since I knew they were making an effort to make sure things were getting done, then I get a call the week after telling me they are disappointed with the engineer at Ducati and they filed a complaint regarding that engineer since he was very slow giving feedback, and they warrantied the part from them and replaced it. They said they would deal with the factory to get the part warrantied.

I have not seen this happen in the US let alone for it to happen in Kuwait, I don’t think I will be riding bikes other then what TriStar sells, I just hope they keep getting beautiful bikes as they do, I can’t wait for the KTM RC8.

A guy who is just trying to enjoy life!

11 Comments

  1. Halicy

    As far as i understood.. The only logical reason could be the clutch adjustment.
    Anyway.. if you’re case is going to take a lot of time, than what i think is that u should replace the racing clutch for the original one u use to have. If u don’t have it than ask tri stars to do that for u since they replaced it. At least just to enjoy riding in this amazing weather till ur case is solved.
    Even if u don’t have the old clutch I think its still tri stars responsibility to do that for you.

  2. That’s really good. It is probably one of the rarest companies that concentrates on customer loyalty and quality of products and services. I intend to do business with them, just for that sake alone!

  3. Halicy: I think you misunderstood me! Sorry, I bought the racing clutch from them, after 6 months it acted up, they put the old one and I rode it with that, then they came back to me to test the racing clutch. Since it didn’t work for a week and a bit they warrantied it themselves and they would deal with Ducati which is great for me. I didn’t have to deal with any headache.

    N: Even if your going to buy a tricycle buy it from them! Its just good service.

  4. that’s why i have limited choices of my next bike,, only from triStar

    hope u’ll get the bike trouble free

    i don’t think i can make it this week,, night shifts too

  5. Cerebral Assassin

    Dude what are da requirements to get a bike license?you could post about that sometime in detail for people who are interested in getting theirs

  6. Halicy

    Ohh, ok, now i can say “Amazing costumer service” ;)
    I will pass by tri star after work to see Salem & Jaffar and to ask if they have some 1000cc monsters left. Am thinking of getting one. i cant go back to super bikes again “family reasons” :(
    any idea about the editions or the prices??

  7. JoJo

    Cerebral Assassin ,

    To get a motorccle license Just call TriStar (6704999 Salem) & he will fill you in with all the info + professional training course if interested.
    Visit thier stand in the Health & Leasure Exhibition Salwa Hall on Gulf Road.

  8. Halicy,, i think there’s a black ’05 or ’06 S4R,, i test rode it 2 weeks ago,, the machine is awesome,, but i don’t think u’ll find any new liter monster left

  9. Cerebral Assassin

    thx Jojo =]

  10. Halicy

    Vampire: thanks for the info buddy, i couldnt pass by yesterday coz i left the office late. ill check with them if any order is coming soon.

  11. vampire: Simple enough, I’m not going anywhere else, I want them to have more bikes! I will be traveling this week so next week I might be calling you up for a late night ride!

    Cerebral Assassin: I will post that up but like JoJo said, just contact Salem. Tristar will help you with everything!

    Halicy: No clue honestly, I haven’t passed by in a while!

    JoJo: Thanks for the update, but what is this stand?

    Vampire: You are on it! lol

    Halicy: Just pass by during the day!

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