Comments on: Dubai Service Indifference

By: Marzouq

Marzouq — Tue, 15 Jan 2008 03:42:28 +0000

Poeme: Its really confusing, they have pushed the line but they are trying to accomodate westerners so they are tolerating all these changes. Lots on their plate, that is for sure.

By: Poeme Wordsworth

Poeme Wordsworth — Sun, 13 Jan 2008 15:28:20 +0000

Dubai is very synthetic; very pseudo if you will. I’ve always
found it a strange dichotomy that whereas on the one hand
they have a Sharia compliant jurisprudence on the other hand
boozing, prostitution, gaming & clubbing and money laundering are given such wide berth. I am not condemning any one of
them outright as it is an individual’s choice nevertheless, makes you
wonder where it’s all coming from?!

By: Marzouq

Marzouq — Sat, 12 Jan 2008 17:46:38 +0000

euphemia buramiya: I agree with you 100%, this sense of complacency is slipping in, no longer the standards they want to keep. They have lost the sense of personal touch. I agree, Kuwait has a homely feel to it, that people are living here, but Dubai feels like a stop over of some sort!

By: euphemia buramiya

euphemia buramiya — Thu, 10 Jan 2008 16:11:14 +0000

Frankly, if you ask me the Emirates never had a distinct enough
Arab lifestyle to begin with that they now risk losing.

As for service standards in Dubai, they are better than most places
I have visited in Europe but of late, a sense of complacency has slipped in, lowering the standard. The same I think applies to
Emirates in-flight service, as well although many might disagree with me on that one. Somehow flying Emirates used to be alot more
fun in the early 90s than it is now. There has come to be a fundamental shift in Dubai’s preference ( much of it doctored ) from the Gulf Arab or subcontinental tourist to the Western tourists and business clientele.

With all its negatives, a supposedly morally uptight Kuwait is far more live-able compared to the Dubai of 2008.

By: Marzouq

Marzouq — Mon, 07 Jan 2008 04:58:25 +0000

amer: I do agree, I like how they can solve issues quickly and they are quick to react, but I feel like they are losing a part of their humanity and the arab lifestyle.

Ansam: yup!

eshda3wa: We shall see how long that would take!

Laialy: exactly, we shall see when they do realize that! Thanks

By: Laialy_q8

Laialy_q8 — Sun, 06 Jan 2008 18:53:01 +0000

those are some nice pictures … i guess the Dubai and other places have yet to realize that customer experience is an important part of their business.

By: eshda3wa

eshda3wa — Sun, 06 Jan 2008 18:49:21 +0000

eventually their bad service will catch up to em n bite their behinds

By: Ansam

Ansam — Sun, 06 Jan 2008 11:21:59 +0000

Thats sad!

By: amer

amer — Sun, 06 Jan 2008 11:21:22 +0000

When I first started going to Dubai I was smitten and I got all caught up in it, but with regular trips there (sometimes up to 6 a year for business/training) and staying at different hotels visiting different companies etc I realize that the Gulf citizen is treated different than a Westerner, meaning less hospitality and charm is exerted, its as if our business is not welcome (even though Kuwait and the Gulf states own a large chunk of real estate there and businesses).

What they are doing, the contruction, the transparency, the vision, but it is getting to be a very impersonal city, crowded, sparawling, fake, it also seems to be losing its humanity, the Gulf/Muslim aura of hospitality and the personal common touch.

I do however admire their infrastructure, their quality control, their ability to fix problems quickly as opposed to spending years forming 5 year plans and consultative councils that lead nowhere.