Comments on: NBK – Card & More

By: Z District » Blog Archive » Stolen Credit Card – Again

Z District » Blog Archive » Stolen Credit Card – Again — Sun, 14 Mar 2010 10:17:57 +0000

[...] to be odd. I use this credit card once in a blue moon, so all these charges seemed odd to them. The first time it happened with my NBK Check Card and that was a huge inconvenience, since they changed my account numbers and all the details, but [...]

By: Cards

Cards — Tue, 17 Feb 2009 13:58:41 +0000

well they did post information abt the smart chip cards on their website… and that was in august 2008 i remember noticing it + they notified customers too about the updates regarding the new cards (if your contact details havnt been updated thats your fault) and well i didnt get any notification sms mainly i mean for collection of my card but a call instead and was told to collect it when ever possible!

about where the cards are printed let that remain as a mystery I know where and how and who but…. too much info is bad for you guys

By: TI3GIB

TI3GIB — Thu, 12 Feb 2009 22:43:49 +0000

You’ll be happy to hear http://archive.gulfnews.com/nation/Police_and_The_Courts/10285155.html

I sent you an email a while back, check your inbox

By: M

Thu, 12 Feb 2009 05:23:00 +0000

My card was canceled too but i think they did the right thing… id rather have it canceled then find out that someone was stealing my money. NBK’s customer service is rated as one of the best in the middle east sure there might be some mix ups here and there but no ones perfect. One things for sure id rather be an NBK costumer then any other bank in Kuwait.

By: Komsomol

Komsomol — Wed, 11 Feb 2009 17:20:41 +0000

The real problems lies in the lack of operational procedures to deal with events like this, this is the first time major banks had to deal with a sudden small amount of CCs being compromised and they had no procedure written up to follow in these cases.

As a standard most cards in Kuwait are constantly being printed, for expirations, new accounts, offers, replacements and so on. They are usually given in bulk to branchs for distributions. They are never organized properly. There is little management dedicated towards assuring card operations. Thus the whole system is fucked up.

By: eshda3wa

eshda3wa — Wed, 11 Feb 2009 16:49:10 +0000

mostawa nbk keeps going dowwn dowwwn dowwwnn

from ad to worse

By: vampire

vampire — Wed, 11 Feb 2009 12:39:26 +0000

exact thing happened to me last summer, my credit card was canceled

and just last week i found out ~150KD from my credit card consumed in a website,, got it canceled

By: Laialy_q8

Laialy_q8 — Wed, 11 Feb 2009 11:38:41 +0000

I know what you mean … going to the bank seems like it requires so much effort

By: Abdullah

Abdullah — Wed, 11 Feb 2009 10:16:33 +0000

About the BKME thing, its not secure, thats why all these BIG banks are not doing it.

By: Abdullah

Abdullah — Wed, 11 Feb 2009 10:16:02 +0000

Marzoug,

the only reason NBK or any other bank for not managing this properly is because the number of clients was huge.

You have to realize that this is a long process.

1- card suspected.
2- Halt each and every card suspected.
3- Try to send an SMS to notify, Numbers are old or incorrect, changed.
4- Distribute these cards to the branches.
5- Arrange cards on Civil ID number.
6- Reach your target, do your sales, contact everybody and do everything just like nothing is there.

I do not in anyway shape or form work for NBK But i do know the procedure.