Jazeera Airways is Horrible

JazeeraAirways

I haven’t flown Jazeera airways for a while now, since I was either between Wataniya Airways or Emirates Airlines, where ever I needed to go those two airlines served my needs. This time around I need to go to Dubai and back the next day, but the timings were better with Jazeera and half the price of Emirates so I went with Jazeera. My flight was at 6:40 pm, next morning I found out we had an important meeting that just came up and I had to attend so I asked if I can cancel or delay my flight, they told me know even though it was around 10 am and at least 8 hours before the flight and I just booked it the night before. They told me that its a total refund and I can’t pay any fee to change it, I spoke to the next person who said that I can change it if I pay a fee of 120 KD and my ticket was only 156 KD, so I’m basically paying for the ticket twice. I called back later to argue and they only reduced it down to 85 KD even after losing my voice from arguing so much, and this is after I bought a full price Jazeera Plus ticket which is supposed to be the more flexible one but turns out they changed their policy and made it as difficult as possible. Another note, looks like you have to pay to choose your seat on the booking menu, if you are Jazeera Plus you pay an extra 4 KD to choose your seat and if you are Economy you have to pay 1 KD. Looks like they have really gone down the drain since they opened and I haven’t flown on them since last year and I don’t think I would fly on them if I had a choice.

A guy who is just trying to enjoy life!

11 Comments

  1. ON

    very true i agree!
    see 1 thing i’d say about jazeera, they’re ontime – great prices and everything..

    but if u’re not sure about your tarveling or return date, never travel with jazeera!
    they’re not flixable at all!

    last time a had a very hard time refunding my ticket due an error in their online pursche which took them a whole month to get my money back!

  2. Fahad

    Jazeera airways are becoming more and more like Kuwait airways, i booked a ticked 3 months in advance and had to pay 150kd for it, i really didn’t mind the price but then after 1 week of booking the ticket, i found out that the price has changed to 50KD so i called them to check if they can do anything about this and the answer was NO, and not to mentioned they changed the flight time by an hour without informing me and the flight was delayed on both leaving and coming back to Kuwait !!!

  3. Q80 In Denver

    That’s why it’s CHEAP! :p

  4. بوصلوح

    jazeera like a bus in comparison with emirates or even wataniya, im glad to pay extra and not fly with them

  5. you need to be an accountant to calculate the ticketing pricing, i feel they make money on cancellations and other unplanned changes.

    i know many people , who have been bumped off flights last min.

  6. Sad. My only experience with Jazeera was really excellent. I hated Qatar Airways a lot. As ON said, Jazeera is quite on time, and offer better prices. But ever since their new 4 category plans, it has become very complicated and with hidden fees that will popup. For instance, Kuwait families can’t let their women set anywhere, so they will end up paying extra for seat selection.

    Cancellation as I know is always very expensive, and especially with Al-Jazeera. But what I really hate about them is how you mentioned it, they promised lowest price, you book, then last moment they drop their prices more :/. Rip off

  7. It seems at their reduced prices, Jazeera’s business model is to extort from you money for any slight change, cancellation because of delay at check in, payment for coffee in flight. Its aim is not to make you happy and have a stress free flight, but rather ambush you into paying more than their so called cheap prices. Thats why I personally stopped flying and boycotted Jazeera after a few incidents. When I am in a foreign country, I want the airplane to be the least of my worries, not my primary concern. For peace of mind, fly anythnig else but Jazeera.

  8. It’s a low-cost carrier model. It will always be this way and can not be compared with other short-haul airlines (including KU)…

    That’s the reasn – but it’s still horrible to go through! SSSSSSSSSSSSS

  9. It’s a low-cost carrier model. It will always be this way and can not be compared with other short-haul airlines (including KU)…

    That’s the reason – but it’s still horrible to go through!

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