Comments on: Aramex Kuwait Customs Clearance

By: waleed

waleed — Fri, 07 May 2010 16:23:58 +0000

Aramex deduct from me 5% on every 100$ order,Thy say it is a custom fees!Kuwait Currency Dinar not a dollar now ho is trying to make money more?????

By: Mr. Kuwaiti

Mr. Kuwaiti — Tue, 27 Oct 2009 10:41:32 +0000

Hi Guys,

I recieved this new email from ARAMEX today, the email is below:

Hello Shop&Shippers!

We understand it’s been a rough week for all of you, but finally, Kuwait Customs’ policy has cleared up, and we’re happy to say that online shopping is about to become more fun than ever!

So here’s the bottom line: regardless of the goods value, all shipments are subject to customs clearance. We’ll clear all shipments in one bundle, and pay the charged customs duties accordingly. You read correctly; it’s on us!

In this case, you will only endure the following charges:

•1 KD handling charges
•5% of order value for Kuwait Customs duties (applicable only to orders valued above $100 USD)

However, self-clearance option is no longer available for our customers. You can contact us at [+ 965 1 820011] for further details.

Happy online shopping!

Your friends at Shop&Ship,

By: Mr. Kuwaiti

Mr. Kuwaiti — Mon, 26 Oct 2009 05:45:47 +0000

Hi guys,

According to couple friends of mine who works with the customs, an ARAMEX customer smuggled drugs couple months back where his shipment was cleared by ARAMEX agent. Now ARAMEX are in deep S%!TT and the customs are forcing them to follow the procedures for every single shipment they receive and this will cost ARAMEX money.

So, I think this is ARAMEX fault at first, because they did let some people to misuse the service by transporting DRUGS, and customs fault for not selecting the specific shipment for inspection. Also According to my friends, the smuggler is from the Royal Family, so figure how much bribes were paid to get his stuff delivered to him.

Now ARAMEX and customs must punish whoever was involved in the operation and let things to go back the way it was. We customers should not be punished, as we already pay a lot for the service.

By: Q80Warlock

Q80Warlock — Sun, 25 Oct 2009 20:16:56 +0000

Btw if Aramex claims you need to go and clear your Ipod/Laptop/Computer you can just tell them those items are not listed in the items that need clearance fees. What they are doing is playing around by calculating the whole arrival shipment fees and randomly picking poor souls to pay them instead of having pay it themselves !

And every courier service in Kuwait has to pay a certain fee, problem with some is they are making us pay their share and getting free money from us at the same time.

By: Kal

Kal — Sun, 25 Oct 2009 18:27:04 +0000

it sucks, i guess they’re trying to rip us off before a dramatic change to them, i’m guessing there’s a new couriers would established and they just wanna get more profits before the competition..

By: Feras Hilal

Feras Hilal — Sun, 25 Oct 2009 16:00:24 +0000

Hi Marzouq,

I am terribly sorry for Kuwait Customs’ new policy. I understand how frustrating it must be for you as a customer to not being able to shop as conveniently as you were accustomed to before.

However, we are working hard to minimize the impact of this policy on our customers, and we will definitely keep you posted once we receive further updates.

Our intention in the letter was not encourage the customer to do self-clearance; it is part of our Shop&Ship service to clear your items, and we wouldn’t want you to go through that ordeal! Our aim was to notify our clients so that they can expect delays in delivery, and to inform customers who are in a hurry to receive their packages, that they retain the option to clear the items themselves.

Again, once we receive an update, we will definitely keep you posted!

If you have any questions, or require further information, please don’t hesitate to contact me at: Feras.Hilal[at]aramex[dot]com

Thanks,

Feras Hilal

Marketing Team Member – Online Conversationalist
Aramex International, Global Support Office

Tel: +962 6 5515111 ext. 1329
Fax: +962 6 5527461
aramex.com

By: fire_flare

fire_flare — Sun, 25 Oct 2009 10:30:35 +0000

I think the reality is that local merchants have incurred great losses and their merchandise would not find a buyer. Every house in Kuwait now have an Aramex account or know someone who has an Aramex account. Therefore, nobody shops locally anymore, everyone is buying from the USA.
So I think local merchants put pressure on the customs department to start taxing pesonal imports to put an end to Aramex shopping. And I think it is working, I will not go back to shop from the internet unless I find a product with savings in the order of hundreds.

By: Kuwaity

Kuwaity — Sun, 25 Oct 2009 07:42:17 +0000

The truth is not clear yet, all what you said is right and I believe that Aramex is taking advantage of us in another way (they don’t want to increase the prices again).

I will not order a single item until I find the truth.

By: KTDP

KTDP — Sat, 24 Oct 2009 05:08:35 +0000

As with most things in Kuwait we’re just going to have to grit our teeth and take it like men. Aramex isn’t just trying to take advantage of us, they are also offering a substandard product.

Reminds me of the early days of KIMS and Qualitynet when they made us sign a waver saying that we won’t complain about having slow internet or not getting a connection even if we do loose the connection and can’t connect to irc it was so slow.

By: Q80Warlock

Q80Warlock — Fri, 23 Oct 2009 22:50:21 +0000

People at Aramex just went hyper greedy, remember when they used to charge 1.5 KD and and extra 1.0 for extra 500 grams and now a single package costs 15~50 KD !

They lie about the customs thing, I remember going to custom to pick my laptop and the guy in charge was raged at Aramex he kept swearing that the Aramex people could have taken the package from day 1 but they didn’t want to pay extra custom fees so they dropped my laptop along with other packagas so we would end up paying the fees (which is calculated already along the shipping fees !) so it’s basically a ripoff monopoly !