If you want to destroy your business, employ more of them.

I just have one thing to add, and perhaps this will also touch on Mo’s concern (which is completely valid):

Americana purchased franchises that we running, and already had a full employee roster…meaning the employees required from Egypt were only going to increase the amount of employees without being expected to increase value. Having said that, they initially targeted low cost and untrained employees so as not to incur too much of a loss in their goal to keep the Egyptian government happy. After consecutive losses, employees needed to be cut, but not the Egyptian ones because they were employed for political/economic reasons…and not because he was the best call center dude in all of Egypt.

Now if you go to Egypt, and use one of their call centers…you will see the remarkable difference, and a higher quality to the service you receive because he/she was hired for their merit.

That’s why I agree “La Vita” and I would rather the current employees be changed for Filipinos…or better trained, higher cost Egyptians.

@Jimmy – Not always the case, but they do go overboard!

@vampire – lol

@La Vita – There is a degree of truth to that, but as you mentioned I do prefer services from Filipinos

@MJ – That isn’t the case with all Egyptians, some are relaly good

@Mo – Well Mo, it was directed at the work process they have at Americana and they don’t always hire the most qualified for the job.. but sometimes you have to do admit there are some bad Egyptian apples at different jobs. If you think these commentators are ranting, you should see what the people working at Baskin Robins were saying! But don’t worry, you know there is a lot of love for Egypt!

@G-Funk – With ice cream I will just drive!

I know what you’re trying to get at and that your criticism is toward the company which doesn’t hire qualified personnel but the way you worded it has brought out the little racist in everyone.

the problem is many of these franchises like kfc, baskin and i think hardees are kharafi and the quality of the food and service, not to mention the sanitation has gone downhill

I much prefer the Kuwait of the 1980s when Filipinos were working at these franchises and the culture was different.