Zain Data Pricing – 700 KD Blunder

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There seems to clearly be some details that you are unaware of when you have a data capable phone. With the Blackberry you have packages for data usage in local and roaming networks but that isn’t the case with any data capable phone such as an iPhone or Google phone. In my case the problem happened with my Google Nexus One by the fourth day in Bahrain during GulfRun my cellphone gets disconnected, luckily I have my BB with me so I call in to check whats the reason and they told me I have a bill of over 700 KD with the 700 being just the data bill not the phone bill and I would have to pay the whole thing off to have my phone unlocked. The problem is that a lot of people are unaware of this point, I had to pay right away and check my bill as soon as I got back to Kuwait. It was a ridiculously damaging bill and its a lot more then my usual bill. In this case Zain has no packages for data capable phone, you have to pay 6 fils per Kilobyte or 6.145 KD per 1MB which is extremely high and adds up very quickly. Since my phone was roaming, updating weather data, downloading email headers, syncing my gmail contacts and more over the past 5 days I got smacked with a ridiculous bill. I can’t believe that Zain being in Saudi and Bahrain can’t have an agreement with its own network for a data plan, the users just get destroyed by this pricing. After that mistake I switched off data while roaming and only connects to data when I connect to a wireless access point.

Vodafone has packages for anyone roaming in Europe in its network, and different packages for roaming outside of Europe. At least you are aware of all these details, and if you aren’t subscribed to it then the service isn’t switched on. If Zain switches off the service someone can easily call in to activate it but instead people get caught in this dangerously quiet pricing plan.

A guy who is just trying to enjoy life!

16 Comments

  1. aunt sally dances funny

    u got lucky, someone was caught with a 16,000 kd bill cause he used his ego while roaming

  2. nasser

    it would be nice to have a law that force the provider to get client approval (sms/call) before activating any service (local/roaming)

    just to make sure the client is aware of the costs

    ps: i would change to any other carrier (just out of spite)

  3. I REALLY HATE ZAIN

    They should inform their customers but they never do … what happened to you, happened also to MANY of my friends

  4. Fahad

    They do have local data/mobile internet packages. Not for roaming though.
    You’ll be better of buying a local pre-paid line wherever you go.

  5. Kuwaity

    Poeple should ask before using the roaming service! It is thier mistake.

  6. Ahmad

    If I were you, I’d never use my data line while roaming except in emergencies. It’s extremely expensive.

    I usually connect only to wifi while traveling!

  7. Zain did the same to me while in Paris. My BB wasnt even on the whole time, I got some KD500 bill and when I asked for the detailed bill they told me to wait till next month, I asked them not to charge the credit cards unless its cleared, and they said ok! I even went to their office to check on the problem, and they told me system was down! And guess what? They went ahead and got their payment anyways! So much for all the talks and the visit! They lack customer service and I am waiting for the number portability option and I am SO switching to another MSP!

  8. Wow, the 40 kd they took off my account seemed like nothing now and my data was off LOL. I feel your pain and recommend you to switch over to Zain Saudi cause it’s cheaper than Zain Kuwait. I’m sorry I think Zain is taking this too far and should just shut down. I just want that MOC law to go through and then EVERYONE

  9. Wow, the 40 kd they took off my account seemed like nothing now and my data was off LOL. I feel your pain and recommend you to switch over to Zain Saudi cause it’s cheaper than Zain Kuwait. I’m sorry I think Zain is taking this too far and should just shut down. I just want that MOC law to go through and then EVERYONE will leave ZAIN!

  10. vodafone and other european carriers were forced to do this because of the EU. But here, no one cares or will care.

  11. So you and me alone have donated 1500 KD this month to Zain! What a joke.

  12. This happened to a friend of mine recently. I asked my around and my friends who work in Zain told me some information; Zain has an internal policy that states that while using your data connection and roaming, the line will be automatically disconnected after your bill reaches 60KD.

    He also told me they have been having issues with there system regarding this policy, the networks just aren’t picking up on the data calls and they know it is there responsibility to drop the costs because of this technical error.

    If you stick it to them for a while they will reimburse you the payment. Just don’t let them get away with it.

  13. nilson

    That’s why I never ever use my zain line for roaming,,, I’ve got a T mobile cell that I use for roaming where ever I go and its a contract so its the same as what a do with zain fowateer,,, used it this summer for 1 month bbing nearly everdau what I loved is that my bill was 300 dollars :) this was in france and my cell phone carrier is in the US

  14. My friends warned me about this, will have a short trip soon! Will either turn off the data services and rely on my laptop OR visit zain for a solution, heard the 26kd data plan will do the trick?! not sure if thats true

  15. Frederic

    Even thier 26 KD isn’t going to do it, Zain sucks you alive, its been known for ages, bs ma7ad yesma3, you can go to any country in the whole world and get a prepaid line with Data service and BB service, my last trip to india i had a line with BB service for 2 KD UNLIMITED for a whole month.

    just an advice to everyone, get a prepaid line, never use your data plan outside.

    google before you travel to a specific country and check if they have certin services.

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