OSN & ART Line Up Jumble

OSNLOGO

Being the techi guy in the house I’m referred to as the Electrician, and my family expects me to know all the details of Orbit and ART and how to get new channels. I was never too fond of Orbit, Showtime or ART but at this point they have all pretty much gone down the drain. They change the way they would broadcast, we had to change our decoders then they changed it back to another way because everyone got really confused. The shows on the channels have honestly improved but the decoders have really gone down the drain. Previously Orbit had a very good way to display and categorize all of the channels, even when they reached 60 channels it was still pretty good. Now going to the generic system they have honestly confused the hell out of me, and if you can’t navigate through 400+ channels to find the right channels. When getting a new decoder I go through the painstaking process of creating favorite lists based on the channels they want, and that takes hours and hours to get done. The worst part is when a decoder crashes or when it updates they erase the whole damn channel favorites that you have worked on. Sometimes I spend over five long minutes looking for one channel in that insanely long list, and sometimes I give up and just leave the TV. Luckily most everything I watch is online, or downloaded or other forms of content delivery that does not require me to interact with OSN or ART decoders, but if something is wrong then I am the first line of support for the family. With the new decoders they basically made it impossible for people to find a channel or to enjoy it, they should work on the interface not just the channels, it would make things a lot better.

A guy who is just trying to enjoy life!

6 Comments

  1. It’s like you read my mind! I gave up on the TV yesterday when I couldn’t find a channel myself.

    I prefer the old Orbit system, now I can’t find the movie titles on the menu anymore and most of them are not updated. There’s also no movie/show synopsis (which I loved) within the menu.

  2. mm hmm

    I have had the worst experience with OSN BY FAR! I have never ever experienced such horrible customer service IN MY LIFE! for the past month I have been on the phone with them for an hour EVERYDAY so they can fix a problem with the satellite.. Not only do they not know what the problem is, but they always say they will call back and NEVER DO! They’ve sent a parade of technicians through my house trying to figure out the problem and still have not done anything and have neglected to follow up or call back at any time. I REALLY wish I had another option of satellites because I would drop them in a minute!!

  3. After being an Orbit subscriber for 8 years, I canceled by subscription and returned my receiver on Saturday.

    Their programs had improved, the OSN merge sounded great, their customer service however turned sour.

  4. Get a Showbox… They will set it up for you then it updates automatically. Apart from recording, you can pause programmes when you go to eat/pray etc. If programme synopsis take a while to show up, use the TV Guide button. You can see up to a week in advance (if not more).

  5. Gene

    In general the program lineup is not bad except for the Sport. Golf tournaments show both on Show sports and Fox sports at the same time!!!!!!!!
    The customer service is real shoddy. Once they are challenged with a real problem they do not come back to you. Done 6 calls in one day without any Joy

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