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Bank Of America – Locked Account

BankofAmerica

This is one of the freakiest moments I had in a while, I tried logging into my Bank of America account only to find it locked. I didn’t have a clue why, but there is a notification button to send an unlock code to specified emergency address. Luckily I went through the process of entering the security question process when an unknown computer tries to log into my BoA account, and if they get the questions wrong that it locks my account and the only way to unlock is from a code that is sent to the emergency email registered to the account.

I unlocked the account, and everything looked fine, so I called up BoA to check what was going on. They told me that my account was accessed from an odd location several times and was locked for security reasons. I’m thankful for their security steps they have and their quick action, and getting the account active again is instantaneous making it a very simple and easy process. Even with the safeguards active, and the security questions and changing my passwords every 3 to 6 months, I still freaked out. You never think that your online account would be attacked or someone malicious would try to access it but now I know, and I’m happy that every thing is fine, I just make sure that whenever I can access my accounts I do it through a secure VPN or from a connected computer. Feels like a dodged a bullet in this situation, I just hope this is the worst that could happen.

5 Comments »

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    Same problems has been occuring to me, i had “irregular transactions” happening and it reached 300.. i dont know if their security is that good since identity theft and fraud occurs alot in the USA. however they were very helpful with closing it and opening a new one.. im just wondering if it would be able to send it to me

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    maybe because you access using a vpn sometimes. It happened to me many times and its always because i use different vpns.

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    @S – Identity fraud happens a lot in the states because everyone is online and they don’t take precautions! But the banks are good a checking charges and details such as those!

    @fadibou – I’m the same as you, using multiple vpns, but I think that it is something else. They told me that someone is trying to access my account, so I changed my password to something very difficult that I’m getting confused! lol

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    It’s because you’re using VPNs. The VPN will give you a random IP and when each time you access your account it’s a random IP then of course they’re going to lock your account. To them it looks like you’re accessing your account from different places around the US/world a lot. Once I went into my gmail account with a VPN on and later when I got on it without the VPN it had a giant red bar on the top and said your account was access in France, please confirm this access.

    Stop using VPNs when you want to access important things. Pick a secure password and that’s enough.

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    i dont know what VPN’s are, so i highly doubt im using them..
    im in kuwait,and all the activity was happening around the US. they closed my card and said they’ll resend me one.. so im waiting to see if thats true

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