Qualitynet – Shocking Actions

I Got This Email From A Concerned Reader, Abdulazziz, that this happened to him.

Well i got a phone call from Qualitynet today telling me that they’re cutting my internet because I’m using huge bandwidth the thing is it came out without any warning nor giving me my limits but whats strange was they offered me companies subscription which is 4 times what I’m paying around 1300kd a year while i pay 370kd for 8mb if I’m abuser why did they offered to switch my account why didn’t they warn me instead of telling me that they’re cutting the service and above all that there is no service on their website that shows how many mega bites i used!! so it could be all lies or trap to make people pay more than the amount they’re already paying.

After asking several questions back and forth, and asking a few other people on the inside, it seems Qualitynet is really doing this. I understand some of the ISPs have this “unsaid” rule of capping people a bit if they abuse their network, and I have been categorized by a few ISPs as an abuser but this is ridiculous.

They call a user and tell him he is an abuser and he can only upgrade to a “Company Plan” since he is no longer eligible for a “Individual Plan” which he has paid for in full and doesn’t end until November.

When he asked questions they offered him no explanation as to what are the exact numbers defined in his abuse. He just uses his connection for downloads and surfing, a lot of gaming, and major updates. I don’t think any of those are a real major issue and we all do that, I have several major updates my machines, hell I did a 15 GB patch to one of my games, so how is that defined?

You would think that after the Data Cap issues from last year that QualityNet & Kems started were over and done with and they learned their lessons. But it seems some genius in QualityNet thought to disconnect people for “Abusing” their connections.

Other then this action being very illegal since the user was given no notification, no explanation, and there were no new binding Data Cap agreements after the whole issue last year. He was given an ultimatum, either sign up for the company packages or we will disconnect you. He still has 6 months left on his connection and they aren’t even offering him a refund.

Seriously is anyone in QualityNet thinking, do they really think this is a just action? What happened to all the good guys who used to work their? Care about the users? They used to be internet junkies? Is is just a bunch idiotic accountants cooking up numbers to see how much they can squeeze more profits out of people, so the solution is to disconnect half way and not provide them with the service but keep their money. Its very sad that QualityNet has fallen so low.

A guy who is just trying to enjoy life!

17 Comments

  1. SOUL

    والله اكبر حراميه قطعوا فصلو النت من عندي والسبب انه سؤء استعمال ؟!!!!!!!! والله مصخره لا رقيب ولاحسيب

  2. bob

    the service is disgusting as is. With all the money they make, they cant even upgrade their system. some people are still using 1-2mbps.. rediculous.

  3. Yesterday I read in the news that the Minister of MOC have pulled out all of the current ISP’s contracts & signed them to a temporary 1 year Until such time they (MOC) organize the process & terms of these contracts ! I guess Qnet took advantage of this & started fooling customers !

  4. Mazen

    Did anyone try to call “7emayet el mosthalik”/ consumer protection?
    When i threatened to report them to consumer protection, they refunded my money. Although it was for another issue (not capping)but i guess that is the only way to make them stop abusing people.

  5. sad! cheaters and i would get a lawyer and sue them on defrauding charges

  6. bob

    so hows WIMD?

    any down time?
    line quality good for downloading/ browsing?

  7. e7mood

    i suggest that you read contract before taking any action

  8. @SOUL – Very very true! Ma7ad eraqibhum weya hel 7arakaat!

    @bob – Very true! Some limitation is to do with the Ministry but they really haven’t done any major upgrades in all this time!

    @G-Funk – They have done that since last year, but honestly they aren’t taking any steps to set real regulations, instead they are making the ISPs jump around for their entertainment so the MoC is just as bad!

    @NYM – If only it was that simple in Kuwait!

    @e7mood – In Kuwait a lot of the ISPs don’t give you any contract to sign! I didn’t sign one when I signed up for Qualitynet, just over the phone upgrade and payments! Thats it!

  9. @Mazen – Honestly they don’t do much in this case but you are right he should threaten them with it!

    @bob – Honestly they have been great, since April it has been a huge improvement of uptime, almost no downtime what so ever. And the speed has been pretty good overall which I like.

  10. shatford symes

    They are the worst ISP and the most corrupt and, they dont upgrade anything and their services are crap ;the reason they get all the deals is because MOC is in their pocket and one of the owners is a powerful 2nd District MP.

  11. aziz

    Get a lawyer and sue them, I would do it.

  12. Kems ? What’s wrong with Kems ? They are the best when it comes to service

  13. I hate QualityNet and I really want to move away from them I’m using them on a monthly basis didn’t renew for a year or longer and looking for other options :s

  14. Cary

    which ISP do you recommend then?

  15. for me.. FASTtelco is the best ! i download big torrent files as a daily basis… ^_^

  16. @shatford symes -Honestly I know the people in the MOC and I know these people! Those corrupt is GulfNet from what I have seen! These guys are just playing dirty right now, and the thing is they have good technical guys!

    @aziz – I agree!

    @Dreamer AlOmar – Honestly they are not, they attacked customers last year and they have been throttling downloads blocking even Ftp communication at one point, that isn’t good customer service!

    @N3VER2LATE – It never ends!

    @Jacqui – Go with other options! They are horrible!

    @Cary – My number one is Fasttelco and then after that is WIMD

    @bodii boftain – I would have to agree with you! I have been abusing them too! lol

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