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Zain 4G / LTE Rant

ZainLTE2

It seems I wasn’t the only one noticing that as of the last few months my Zain LTE Router is no where near what it used to be.

People may say that 4G does it for them, its good for quick browsing and going through normal internet usage, but not heavy duty lifting, not major downloading or gaming what so ever.

Below is the full comment of Tenthfire that really broke down all the issues I was facing as well as details that I honestly didn’t delve into.

I am very disappointed with Zain LTE this year with their approach on their internet. If you check the highway their advertisement was “extremely fast speed and good for gaming” or some similar words.

This year Zain LTE decided to buy cheaper routers compared to last year. These new routers are extremely worse than because that their range is 2/4 compared to the one 1 year ago. The router malfunctions more and the chip is much worse than before. I have to say that 0 tests were made on the router.

I will try not to go into details, but if you play League of Legends, Dota, WOW, Diablo, etc do not get this router as it is extremely unstable.
Last year being one of the first people to have Zain LTE in the country with the modem + 80GB limit (now increased to 300G in 2014) I will tell you my experience.
Usually my ping in gaming is 180-1000. Mostly 180-400 which is extremely unplayable and you get frustrated.

I managed to figure an IP that had a more stable ping than others and managed to configure my router with minimum traffic and to get IP, getting 130-140 ping.
On 2014 they changed router and chip and also programmed their servers in an extremely poor way where it rejected people with old routers / chips. This caused a massive amount of disconnection and customer service have no way of helping you. The people on customer service have no idea how internet work or what the basics of latency are.

Anyways on 2014 I got a new contract hoping that their internet will get better. They increased the limit from 80GB–> 300GB which is amazing.
Zain LTE, however, after a few months starting in March decided to cancel 3G service , so now all cell phones are forced to get 4G LTE.
There is an increased pressure on 4G LTE and the server is extremely over used. The speed went around 3GB / slower per 4 months.
I am sad to say that now the speed of Zain LTE at 3.14.2014 with tests is 5-12 GB/ second on download and less than 10GB in upload from the normal standard which was 40GB+.
IF you buy a normal DSL your ping / internet will be more stable and faster.
I have done some tests on certain IP : 149.147.19.119 37.37.162.104 37.36.132.137 31.203.192.129 37.203.192.129 37.39.173.140 188.236.211.62 188.236.37.152
and many more.

I also made a list of the problems Zain 4G LTE service is having from 2014 (especially Feb and March):
1. Assigning two people the same “IP ” (usually when several computers connect to a router they are given different “IP”).
This is bad, because if that person with the same “IP” downloads something your speed will get slower and if you’re gaming you will lag.
2. Disables Youtube Comments and enables Safety Mode.
This is an extremely annoying problem only seem from their filter / internet problem. Youtube loads extremely slow as well and a lot of problems.
3. Unable to browser specific websites from an “error” which can be solved by turning off your router for 30 seconds – 2 minutes.
This gets annoying when I have to close my router to access sites like XXX website because the router is “stuck” and it happens a lot. Sometimes it gets me an error while going on google. This is only with their service. I have tried normal DSL and other internet services which are much better.
4. As I said before their router radius is extremely low and signal level affects ping.
Radius is usually 0.5 floorX 0.80 floor (LXW) meaning it is worse than any other types.
5. Router shutdowns if you download 3 things simultaneously.
Lets say I download 3 from Itunes 3GB each I can crush my router and their server. It will build up some level of “clog” on that IP address that it will be slow. You will need to change your IP address.

Their simple network structure is sad and if I was to rate it from 1-10 I would give it 0.
I do not recommend this internet for any person who wants a stable network or for gaming. I do not recommend 4G LTE from any company as it is extremely unstable and fails to bring minimum international standards. Calling this network 4G LTE is a simple joke.
This is only 1/5 of the server problems I see. If I was to include more problems on their server and networks it would be extremely cruel.

How they can solve most problems:
1-Fix network stability ( I believe a multi-million dollar company can figure out how to do this).
2-Do not overload yourself with people when your network is extremely weak.
3-Offer certain configuration for gamers.
4-Fix disconnection problems.
5-Find a better engineer for your routers and their components.
6-Do more testing on your routers before buying them from China.

1 Comment »

  1. avatar comment-top

    Zain is charging a premium compared to others, I cancelled my subscription last week, Speed has went down and service has been less stable lately, Using Wataniya for now.

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