Abyat – Excellent Customer Service

AbyatLogo

Recently we needed a few items for the office so we decided to pick it up from Abyat. We were fixing up the waiting room so it need a carpet, a few tables, and some print work they had available.

It’s simple there with everything available to you in all the different sections, we even picked up some lights from there to replace the old ceiling lights we had.

Some items were to be sent out for delivery, and the next day there was a mistake they sent the wrong color carpet but everything else was fine.

So we didn’t sign the delivery note, and the whole order wasn’t that large but the man took it back and they sorted it out the next day with the right items. But throughout that time the Customer Service called us, the Warehouse Manager called, and the person in charge of the section called. They really followed up which is excellent on their end to my surprise, and this was sorted and done without us even bothering to call them, and it was just one item so it wasn’t a hassle to sort it out in our case, but they made a fuss about it and got it done. It’s rare to see service such as this in Kuwait and I was impressed.

Abyat & Platform Visit

Toolbox

Need to pick up some tools:

  • Screw Driver Set
  • Air Blower
  • Clear Storage Boxes

I decided to visit Platform then Abyat, the hardest item to find on that list is an air blower surprisingly. I use the air blower to clean hard to reach places then I wipe them down, or to dry the car, or motorcycle. On a good day I like to clean my bike after a ride, it feels refreshing, I keep my head phones on and once I’m done I use the air blower its extremely efficient and quickly to dry with it. I had a Bosch for over two years and it broke even after fixing it twice, so I wanted to get another Bosch from Platform but I can’t find it anymore and Platform didn’t have it. And their tool section is a bit disappointing, they had Great Wall which is Chinese while I was looking for better quality tool sets, so I headed over to Abyat and they had a better section. The Manager at Platform said they are reorganizing and getting more items this coming month and Xcite will be opening in Platform, which is a surprise.

Air Blowers:

  • Bosch – Not Available
  • Black and Decker – 16.5 KD
  • Makita – 22.5 KD

I tried the both the B&D blower and Makita blower, overall the Makita blower felt like it was of better quality then the B&D. B&D is American while Makita is Japanese, but both are made in China. The Makita is more powerful so I went with it and crossing my fingers that it lasts awhile. Went home cleaned up, yes the blower for inside my PCs and Servers, it was nice to clean up the area but that will require a whole day.