Stolen Credit Card – Again

NBD

It seems Dubai has turned into the Center of Credit Card thieves and credit card fraud, I got a call from the bank late Thursday night if I made transactions in Abu Dhabi, Hong Kong, and a few online transactions. The amount was 460 KD, I told them I only used my Credit Card once in an ATM in Dubai at a National Bank of Dubai ATM in the Mall. How in the hell could my card have been copied from that terminal, I honestly looked at it and scrutinized it and I still got taken. The bank said it isn’t a problem and they will clear it up, I won’t get charged but they found the transactions to be odd. I use this credit card once in a blue moon, so all these charges seemed odd to them. The first time it happened with my NBK Check Card and that was a huge inconvenience, since they changed my account numbers and all the details, but this time it was my credit card. I try to travel with sufficient cash to Dubai but sometimes I have to use my credit card and I decided to use my credit card instead of my check card so I’m lucky that the amount wasn’t huge and the bank reacted quickly. They told me two days for a card replacement and I will be able to use the card normally.

NBK – Card & More

Recently my card was red flagged for having suspicious use, it seems my card security was compromised in Dubai. Unluckily for me, they locked my account without any notification while I took off to the states. I wasn’t aware of all this. I tried using my check card a few times while I abroad and it kept getting rejected, and calling Kuwait from abroad is a bit difficult. After calling they told me that my card was copied in Dubai somehow and unauthorized amount was taken from the account, yet I wasn’t notified. I could only withdraw after I make a phone call and waiting for them to open the account. I manage to work with that and the accept the situation.

When I came back, I went to the branch which had my new card waiting. When I went they told me it was canceled because it has been there for a month, so I have to wait about 3 days for a new one, but it wasn’t ready except after 10 days. I don’t know where these banks print their credit cards, but can’t they expedite these cards? Nobody has offered a service to print cards faster for banks?

Not having access to your money isn’t the worst of it in my opinion, changing your online login is the worst part. I logged in and I could no longer perform any online service without having to reorder an ePin and wait three days. Seriously the banks in Kuwait could not think of making this a simpler experience.

K-Net Issues

Since before the weekend K-Net has been having problems with their point of sale machines. I tried using it at the Zain Head Office but it kept saying “Transaction Void”. I called the bank to make sure all was in order and it turns out that K-Net is having issues. I tried my K-Net card and my credit card and both didn’t work. I even recently tried booking a ticket on Jazeera Airways and K-Net card wasn’t working so I used a credit card and that went through on Visa.