New Shipping Rules From Customs

A lot of us order lots of items from outside of Kuwait, and now with the arrival of the iPhone 4S people will be making a ton of orders to satisfy their Apple addiction, I for one am addicted to Amazon. Now things have gotten a lot worse then before with customs and I’m not sure if this will get any better.

Ministry of Information shutdown their desk at the Customs Airport Counter. So what does that mean, it means every package has to be taken from the Airport to the Ministry and checked out so the process was long before but now its even more ridiculous.

Previously:

  • 3-5 Days International Delivery
  • 3-5 Days Kuwait Customs Clear

Total 10 Days

Now:

  • 3-5 Days International Delivery
  • 3-5 Days Kuwait Customs
  • 4-7 Days Ministry Of Interior
  • 4-7 Days in Custom for the Delivery Company to Pick it UP

Total 24 Days

The Ministry of Information is going through to check what is or isn’t banned but they are going through everything and they don’t have a clue what anything is. I had a very difficult time explaining to them what Gears Of War 3 was, I don’t think they have seen a PS3 or XBox before.

Quick Update
Airport and Port Customs are on strike, good luck getting any of your packages any time soon.

Aramex Kuwait Customs Clearance

Dear Valued Customer,

Thank you for choosing Aramex as your transportation partner.

The Kuwaiti Customs Authority has recently notified us that all courier shipments containing non-documents shall undergo customs inspection upon arrival at Kuwait airport. While Aramex shall continue providing its clearance services, we are unable to provide a specific time frame as to the duration of the clearance period, which may exceed five working days. Aramex therefore encourages all its customers who require speedy clearance to collect their shipments’ documents for self-clearance at the Aramex Ardiya office.

Should you need further assistance, please don’t hesitate to contact us on + 965 1820011.

Best Regards,

Aramex Shop&Ship Team

What this sounds to me is that Aramex is trying to make an excuse and basically says that we will take your money to bring your packages to a certain point but your better off picking it up. One note, I have done clearance by myself before and its hectic there and you can barely find the clearance people from one Ministry to the other, for example you need clearance from the Ministry of Communication when ever you bring an odd piece of networking equipment or server and you won’t have time to get it back to clearance, and recently they lost a package of mine after I got the clearance. These guys don’t have a clue what the hell they are doing, I’m not blaming Aramex but that is a very cheap ploy on their part to exit from the responsibility. They are providing a service and people are paying for it, even after increasing their prices they say this after all that people have gone through with their deliveries. Most of my packages get stuck in custom clearance in the first place and I wait for it to be cleared because if it gets lost its not my fault. Also I don’t think customs will be able to handle the volume of packages that come in from all the different courier companies on a daily basis from Kuwait Airport, I have seen how many staff they have and if one guy goes to work you would be lucky. I remember my server taking over two weeks to clear and thats with me calling them consistently, I wonder how long they will try stopping every package before going to back to normal and leaving the items. About a year ago these guys pretty much let everything through without a headache and in reality if people just pay the fee they owe then that’s fine, why does it require clearance, let people just pay the tax for it.

Long Delivery

Its annoying when customs go through this loop, I don’t think there is anything that passes through customs these days without it being opened. I have been waiting for the Flip Ultra HD for some time now, I ordered it from Amazon with my Barney book, the Bro Code. It got stuck in customs for three days because they didn’t like that the there were was a quantity of two from the cameras, even though I said its for personal use.

I had to wait for Aramex to clear it, I gave them my civil ID and I gave them the go head, it cost 10 KD more for them to clear it but I didn’t feel like going and deal with those guys. First thing I did was unpack one of the Flip Ultra HDs and I started flipping through the Bro Code. You know in TV shows when somebody is thinking something and there is a picture of a person talking above his head and you can see him and hear him, when I was reading the Bro Code I could hear Barney Stinson talking and telling me the importance of the Bro Code, and I couldn’t stop laughing at all the different Articles, this is going to be an easy and entertaining read.