DHL Customs Disaster

Things have gotten very ridonkulous with Customs in Kuwait, everybody faced problems but I have never had a package stuck in the Ministry of Information for over a month and a half, and I only had Gears of War 3 and Toy Model in the box, nothing else. I kept calling DHL they keep telling me two days later again and again, it was a headache. The items arrived in Kuwait on September 16th, they said the items had to go to Ministry of Information since they shutdown their desk at the airport so they said that would take a 7 to 10 days, I said thats fine so 10 days went buy and nothing, then they told me a few days later it cleared then they said it would take another week in customs because of the mess they have. Then they were on Strike and I was told my package was lost and it would take a few more days to find it then a few days more to clear it.

It went on week to week like this, until I decided to go check in Customs and they said they never received any package back from MoI. I asked where it would be and went to MoI, and I found the items were still there and never taken back. It was a disaster, I basically went to so many different offices asking what they wanted and nobody knew. At one point I spoke to one sensible guy and told him you have had the package for a month and half and havne’t decided what you want to do with it. He spoke to another guy and signed a few random papers and gave the package to me. DHL don’t have a clue about it and I’m not paying them anything for it, I wanted to blow up and rip the guys at DHL to shreds but at that point I have my package and I’m not going to bother with them, but for over a month for a toy and video is ridiculous.

MyUS Quick Shipping

The one thing that we all live by is online purchases in my case I buy movies, electronics, hardware , books, and pretty much anything else that comes to mind. The only issue I have is when it gets stuck in customs, there were times that it would get stuck for weeks with Aramex and a few times they would lose my product which drove me nuts.

In this case I switched to MyUS and I was very happy with them, quick to reply always taking care of my shipments. I could combine items and ship certain items, and you get choices to ship through FedEx, DHL, or a combination.

After shipping so many different kinds of items through multiple ways I figured out that the best way is to ship through DHL in somewhat of medium to small size package. Sometimes I combined a lot of packages into one big package and that would get stuck for at least 10 days, and with Aramex the smallest packages take at least four days. Now with DHL & FedEx if I ship it in a more compact size even if its combined it flies under their radar and I get it out of customs the second day.

Delivery Holds

FEDEXPlane

Recently I have gone on a little online shopping spree getting a variety of items, from electronics to books. I sent some to Aramex and some to MyUS account, and even from MyUS I shipped some items through FedEx and some through DHL. I basically broke down the shipments to see what would get caught and who would get through.

It seems that people aren’t working in Customs currently because its too hot, so they are leaving the containers outside and still fully packed. All my items arrived in Kuwait but nothing was being delivered, I spoke to Aramex, DHL, and FedEX and they all gave me the same reason, currently nobody is looking at the containers and we have to wait for them to clear it. A day later a few items were cleared such as toys, video games, and print work.

Now what got caught was based on these details:

  • Anything heavier then 10 KG – (Netgear Server)
  • Electronics – (A Shaver)
  • Books – (Comic Book Art & Halo Art)

In Kuwait they are unpredictable and lazy, we have become even worse then Saudi. All the shipping people say its a nightmare to ship to Kuwait when even Saudi is getting more organized then us.

Package Arrived

After one week with customs at last I managed to get my package all in one box, safe and sound. You can tell it was opened but nothing was tampered with, everything seemed to be sealed and in good condition. The only thing I really worried about was the hard drives since they were out of their boxes and probably moving around a little. I was very happy to have my package, and first thing I did was to test out the hard drives just in case if anything was wrong.

Package:

  • Asus P6X58D Premium Mother Board
  • OCZ 6 GB Ram 2000Mhz
  • Intel i7 950
  • SanDisk Compact Flash 32 GB
  • 4 x Hitachi 2 TB Hard Drives
  • Planet Hulk
  • Dante’s Inferno
  • Halo Legends
  • Justice League – Crisis on Two Earths
  • Macross – Super Dimension Fortress

MOC Stopped It

HaloLegendsBD

I have a package from MyUS shipped through DHL which came in with 4 Hard Drives, a motherboard, some ram, and 4 Blu Rays. All the Blu Rays are animated movies, Green Lantern, Dante’s Inferno, Halo Legends, and Justice League Crisis On Two Earths. I have come to the conclusion that you can only buy cartoons on Blu-Ray or DVD into Kuwait so they won’t stop it. Bt I was wrong, it has been two days since they said they would get clearance and I told them its only a cartoon why would you stop it. They really drive me nuts, and they wonder why there is so much torrent downloads in Kuwait, people are honestly willing to purchase but if you make it this much of a headache then they won’t buy online. Put a 5% tax that has to be paid and that is it, no inspection nothing, Customs is supposed to make money for the country rather then waste time inspecting toys and other items. It will probably be clear in a day or two but this is seriously very annoying, and I just bought these because I like these animated movies so much that I decided to buy them. They don’t care about the other items, I have had more electronics shipped in in one box before without it being stopped at all but for movies they stop it.

MyUS Shipment Experience

MYUSShipment

I have tried a lot of shipping companies and very few have been as consistent as MyUS with all my products and taking care of the shipments. The best part of MyUS is consolidating all your items into one big heavy box and so the shipment comes out to be cheaper then expected. What I really like about them is that they pay attention to the details, they send you an email with all the items that they recieved and when they consolidate the items they either keep the invoices together in the box and list the accumulated value which makes it easier for customs. They ship through three options, UPS, FedEx and DHL, and usually Fed Ex has the cheaper charges and they are very consistent in their shipments always 3 to 4 days from the moment it hits their mailbox. For small items that I don’t care how long they take I send it over to Aramex since it cheaper but it takes an average of a week to ten days, another decent service is UShopWeShip from what I heard, but the nightmare I just heard about is DHL since they changed their pricing structure without notification from Mark’s post. Overall MyUS has been consistent and they are very accomodating, and I’m going to stick to them even though they are a bit more expensive in the small items, but what I do is try to order a few items together for a heavier weight one shot and then shipping them, it has worked out to be cheaper then Aramex. Whenever I ordered a model or a large computer part Aramex would charge me an arm and a leg but with MyUS its within reason.

Link: MyUS