DHL Customs Disaster

Things have gotten very ridonkulous with Customs in Kuwait, everybody faced problems but I have never had a package stuck in the Ministry of Information for over a month and a half, and I only had Gears of War 3 and Toy Model in the box, nothing else. I kept calling DHL they keep telling me two days later again and again, it was a headache. The items arrived in Kuwait on September 16th, they said the items had to go to Ministry of Information since they shutdown their desk at the airport so they said that would take a 7 to 10 days, I said thats fine so 10 days went buy and nothing, then they told me a few days later it cleared then they said it would take another week in customs because of the mess they have. Then they were on Strike and I was told my package was lost and it would take a few more days to find it then a few days more to clear it.

It went on week to week like this, until I decided to go check in Customs and they said they never received any package back from MoI. I asked where it would be and went to MoI, and I found the items were still there and never taken back. It was a disaster, I basically went to so many different offices asking what they wanted and nobody knew. At one point I spoke to one sensible guy and told him you have had the package for a month and half and havne’t decided what you want to do with it. He spoke to another guy and signed a few random papers and gave the package to me. DHL don’t have a clue about it and I’m not paying them anything for it, I wanted to blow up and rip the guys at DHL to shreds but at that point I have my package and I’m not going to bother with them, but for over a month for a toy and video is ridiculous.

New Shipping Rules From Customs

A lot of us order lots of items from outside of Kuwait, and now with the arrival of the iPhone 4S people will be making a ton of orders to satisfy their Apple addiction, I for one am addicted to Amazon. Now things have gotten a lot worse then before with customs and I’m not sure if this will get any better.

Ministry of Information shutdown their desk at the Customs Airport Counter. So what does that mean, it means every package has to be taken from the Airport to the Ministry and checked out so the process was long before but now its even more ridiculous.

Previously:

  • 3-5 Days International Delivery
  • 3-5 Days Kuwait Customs Clear

Total 10 Days

Now:

  • 3-5 Days International Delivery
  • 3-5 Days Kuwait Customs
  • 4-7 Days Ministry Of Interior
  • 4-7 Days in Custom for the Delivery Company to Pick it UP

Total 24 Days

The Ministry of Information is going through to check what is or isn’t banned but they are going through everything and they don’t have a clue what anything is. I had a very difficult time explaining to them what Gears Of War 3 was, I don’t think they have seen a PS3 or XBox before.

Quick Update
Airport and Port Customs are on strike, good luck getting any of your packages any time soon.