Aramex Tracking?

I have had this issue for a few months now with Aramex, its not with their service but more with their website. Right now I’m waiting for the dual wan network balancer but its still stuck in customs, it just says delayed delivery with no specifics, its probably stuck in customs so I have to follow up on it myself or I won’t be seeing it anytime soon. The funny part is that whenever I get a delivery in the mailbox in the US, it registers it but then there is no update until it is out for delivery in Kuwait, but for the UK mailbox there are updates at every point. Now they just have to fix the updates for the US mailbox, and I have to get my items out of customs or I won’t be seeing it this week.