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MTC Problems


I have been having some issues with MTC over the past weekend, they have been driving me up the wall! My usual phone bill is between 110 to 200 KD a month depending on how much international calls I have to make. I always pay on time and I dont have any issues.

My recent bill from MTC was around 380 KD which is rediculous since its way more then what I expected. They seem to be charging whatever suits them at this point. I made sure it got paid, but the next day while I was in Lebanon my phone was disconnected, after contacting the MTC contact center they said it was a mistake and that the billing didn’t show that it was paid earlier until now. They said they would return the service.

To return the service it was supposed to take 10 minutes to an hour. It took over 9 hours for my phone to start working again, then the other issue was that none of my services were working, I didn’t have Call Waiting, Caller ID, Call Forwarding, and anything else I had. I had to keep calling back to check if it was activated, and none of the services were activated again until 48 hours later. I wasn’t getting pissed at the call center people since it wasn’t their fault and they kept apologizing, even the managers were apologizing because they were having a problem with their system!

Get the phone back to normal drove me nuts, and I asked for a full detail of last month’s bill to see what phone calls I was getting charged for and how did it get so rediculous! I’m just pissed that it took MTC this long to return all the services!