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Shadow Shopper


Usually when you go to banks the service is pretty good at the teller, or they are a bit clueless but they are usually friendly. I was wondering what kind of training they receive or what process they go through. I have been recently enlightened of a process or procedure some of the banks go through to check on employees. What this person does is to go through different steps with one teller and they note everything that person does as well as what the person is wearing, and then they go to another branch and try something else. Its a matter of checking for quality assurance and keeping their employees on their toes since they don’t when it is going to take place and it could be anyone walking in.

I wish other companies that dealt with consumers did this type of live employee review, to keep them on their toes and to have a real report of their actions. Then vehicle dealerships can see the abysmal treatment of customers.