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BT – Connectivity


I stayed at home with the family for this trip, its nice staying in my room since I made a few changes a couple of years back to suit my needs.

One of the things I made sure of was that our internet account was active and paid for with BT (British Telecom), and it was since I knew how much English companies love paperwork and going through a system. Once I got home and tried the internet it wasn’t working so I checked the router, I restarted it, reset it, and did everything else I knew to do, even though I knew the problem wasn’t from my side.

I called BT Support and to my pleasant surprise there are two different support, one for the connection and one for the hardware. They couldn’t find anyone who could understand both so they had to make two. Then I find out there is a technical fault support that could only be reach through the first line support who have to note everything down about the whole problem and everything I did. I was being very patient since I knew how these companies work, and I wanted to get some results. I asked them if there was a way to expedite the process they said no. So after the person spent 20 minutes writing down everything I did and everything he said I was told that I would be contacted the next day by the Technical Fault Support since I can’t call them directly and they decide if an engineer should come out.


The next day they call and I tell them everything again, and went through all the hoops. Then they tell me since its a Friday and at 10:00am its too late to send an engineer out, and they are already all scheduled for Saturday morning I will be contacted Monday to get an appointment as to when the engineer will come out.

Safe to say I didn’t have internet connectivity, and I found it funny the whole process went that way. And to my surprise as I was walking outside my home I found three BT vans and two were for Internet Connectivity support and nobody could come 20 meters down to figure out the problem. Really funny, you have to love the English system and their love of paperwork.