content top

Zain – Not Really


* I took these photos in a hazardous situation since Zain/MTC security came up to me and told me I can’t take pictures of the building from a public road. I wasn’t aware that Zain/MTC is a state secret and you can’t take pictures of the building.

I have been building this up since I’m getting more annoyed with MTC after each and every conversation I have on my cell phone. The company has grown to a multi-national company, they have expanded to many countries across the globe and they are competing with the largest communication carriers. The one thing I don’t understand is why is the cell phone service in Kuwait so bad, and getting worse.

They have increased costs over the past two years for text messages, and they bill you for everything possible. The number of dropped calls with MTC has increased exponentially over the past few years, and the quality of service has been deteriorating. When my phone “supposedly” has full signal it disconnects in the middle of a phone call or it says network busy and my phone call can not go through. Previously that never happened, but now it is happening constantly that my call doesn’t go through. I don’t blame the technical people working at MTC/Zain, I blame the management for not improving the quality of service. They are able to provide more services but they aren’t able to maintain the quality of service. Look at the e-Go, its an inovative product that they rushed to market and so the quality of service is really bad. High speed internet is not meant to be at a snails pace, if you see Verizon or Sprint products the speeds are nothing short of phenominal and it does feel like high speed internet. Even Wataniya’s product is doing better then Zain’s, and Wataniya does have its short comings as well.

Zain is so busy expanding that they have forgotten the local market, and I can understand about globalizing the company under one brand but they should concentrate on the customer. I don’t know what they were thinking or who recommended the logo to them, the name is fine, I think its simple and easy to remember. The colors are something else, who ever put the colors together must have been on LSD at the time and he must’ve been happy with the results. Its annoying and it feels wrong mixing green, purple, and black together to make the logo. I do think they could have done a worse job but this is pretty close to the worst job for the logo. Due to changing all the details from MTC to Zain they have been running around for the past two months making sure its a complete switch over.

I wonder when they will improve their services and we don’t get billed a huge amount of bad quality service. At this rate it doesn’t look like there will be improvements anytime soon.