content top

ZAIN/MTC Roaming Issues

I still say MTC instead of ZAIN all the time, and I think for the past two months a lot of people have been having major issues with MTC/ZAIN. Some major overhaul or major failure is going on and I don’t even have a clue about it.

Network Upgrade/Disruption: I have been roaming with my MTC/ZAIN phone for the past couple of weeks and before that for a few weeks, and its in areas in Europe which have really good signal. For some reason a lot of my phone calls can’t go through and if they do go through they disconnect easily. But when I use the Vodafone chip the line goes through without a hitch and connects very easily and quality of the line is good. I know that some network upgrades are being performed but at the same time network performance has deteriorated dramatically.

Pricing Ridiculousness: I was happy for the first time in decades that MTC/ZAIN sends me a text message for disconnection. Usually when I travel I never use my line outside of the Gulf, and keep it to a minimum but due to the situation I have had to keep it on. MTC has no criteria for price caps and they don’t look at the history of the customer, I have been paying high bills for the past few years yet whenever it goes over a certain amount they always disconnect when I’m abroad but this time they let me know 5 days ahead that they will disconnect so I managed to get it paid. I never use my credit card/check card because they can draw huge sums and not notify you. I’m not the first or last person that will face this problem but MTC/ZAIN over charges for all roaming charges, you might not have used it much but they will charge you more then you did sometimes so its important to find out how much you are really using it and the minutes they are charging you. Keeping an eye on the bill is very important.

Disconnections: I don’t think I can drive from any location in Kuwait to other without getting the conversation disconnected. To the point if I drive to the gas station and back I know that it will disconnect. Its getting to the point that if a phone conversation doesn’t disconnect then something must be wrong, and even paying this much they can’t seem to keep a stable network.

Network Busy: Whenever I’m calling from outside of Kuwait to Kuwait, I get this Network Busy Tone which drives me nuts, and it happens very consistently. I just think that the MTC Roaming service is pretty bad and I have switched to multiple networks and still no hope in the matter.

I think a lot of people are frustrated with MTC/ZAIN at this point because of the lack of service. There have been a improvements but over the past couple of months it has been a downhill. Hopefully it will improve at some point because its getting ridiculous.