ZAIN/MTC Roaming Issues

I still say MTC instead of ZAIN all the time, and I think for the past two months a lot of people have been having major issues with MTC/ZAIN. Some major overhaul or major failure is going on and I don’t even have a clue about it.

Network Upgrade/Disruption: I have been roaming with my MTC/ZAIN phone for the past couple of weeks and before that for a few weeks, and its in areas in Europe which have really good signal. For some reason a lot of my phone calls can’t go through and if they do go through they disconnect easily. But when I use the Vodafone chip the line goes through without a hitch and connects very easily and quality of the line is good. I know that some network upgrades are being performed but at the same time network performance has deteriorated dramatically.

Pricing Ridiculousness: I was happy for the first time in decades that MTC/ZAIN sends me a text message for disconnection. Usually when I travel I never use my line outside of the Gulf, and keep it to a minimum but due to the situation I have had to keep it on. MTC has no criteria for price caps and they don’t look at the history of the customer, I have been paying high bills for the past few years yet whenever it goes over a certain amount they always disconnect when I’m abroad but this time they let me know 5 days ahead that they will disconnect so I managed to get it paid. I never use my credit card/check card because they can draw huge sums and not notify you. I’m not the first or last person that will face this problem but MTC/ZAIN over charges for all roaming charges, you might not have used it much but they will charge you more then you did sometimes so its important to find out how much you are really using it and the minutes they are charging you. Keeping an eye on the bill is very important.

Disconnections: I don’t think I can drive from any location in Kuwait to other without getting the conversation disconnected. To the point if I drive to the gas station and back I know that it will disconnect. Its getting to the point that if a phone conversation doesn’t disconnect then something must be wrong, and even paying this much they can’t seem to keep a stable network.

Network Busy: Whenever I’m calling from outside of Kuwait to Kuwait, I get this Network Busy Tone which drives me nuts, and it happens very consistently. I just think that the MTC Roaming service is pretty bad and I have switched to multiple networks and still no hope in the matter.

I think a lot of people are frustrated with MTC/ZAIN at this point because of the lack of service. There have been a improvements but over the past couple of months it has been a downhill. Hopefully it will improve at some point because its getting ridiculous.



A guy who is just trying to enjoy life!


  1. I switched to Wataniya a looooong time back because I couldn’t take MTC/zain anymore… Im not saying that Wataniya are a million times better… but I still haven’t had any complaints :)

  2. Amani

    ok..this is off topic.. :)

    I’m planning to spend my Eid vacation in kuwait. but I need to know if the weather is getting better? is it possible to go on night walks by the Corniche? or sipping coffee at the outdoor cafes?

  3. I’m guessing I should call 107 for this question but thought you might have an idea. If I have internet in Kuwait, does it also work when I’m roaming?

  4. Zahra:
    Yes .. but its ridiculously expensive (roaming data charges).

  5. nothing beats UAE’s etisalat in crappiness.

    Oman il 7amdila – quite good except for rush days like first day of eid or GONU which i thought was crap. but what to do.

    until recently it was only one service provider but now weve got like a thousand companies coming up. whats the deal??

  6. Ds

    Heard u brought the KTM…come on upload some pics..been waitin for days for u to do it!!

  7. I don’t use roaming anymore, why u need roaming…when ur in europe or the US u get a line for 5 Euros form any BAKALAH , and all you need to do is to have custom voice mail message on ur Zain line saying that u can be reached at that number, this way no one will contact u unless its really important.

    And if they can’t call international they can SMS u, at the end of day ur on vacation…so why the headache.

  8. Jewaira

    Ridiculously expensive roaming is right.

  9. lfc-q8

    all of the international issues is to do with MOC as they controll the intenational gateway and it sucks big time
    i have both zain and wataniya lines and it seems that wataniya has less drop calls but zain is cheaper for roaming

  10. Ive been a happy Wataniya user for ages now…but a few days ago i got a Zain line to use for work ;/ something tells me im going to regret it….oh well…

  11. Marzouq, I get exactly the same problems with Wataniya, it’s horrible! When I was in Lebanon back in August, there was a period of 2 days in which NO ONE in Lebanon who was roaming with a Kuwaiti line could get any calls through or even get a network signal!

  12. Hamitaf: I keep hearing that Wataniya isn’t any better, and there are a lot of issues.

    Amani: I think its getting better, don’t know about sitting outside!

    Zahra: It works while roaming but expensive!

    K: lol

    3aneeda: I heard they are pretty bad! We shall see how things improve in Kuwait!

    Ds: I have been to Kuwait yet, but now I am and when I get the bike I will post it up!

    Yazeed: lol! Not just like that!

    Adrenaline: It wasn’t really a vacation thats the reason! lol

    Jewaira: For sure!

    lfc-q8: I have problems inside Kuwait and outside of Kuwait! Its a lot of issues!

    DR: I hope it improves!

    Stafa: There is something that needs to be done about all this issues and they can plan ahead!

Comments are closed.