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NBK – Card & More

Recently my card was red flagged for having suspicious use, it seems my card security was compromised in Dubai. Unluckily for me, they locked my account without any notification while I took off to the states. I wasn’t aware of all this. I tried using my check card a few times while I abroad and it kept getting rejected, and calling Kuwait from abroad is a bit difficult. After calling they told me that my card was copied in Dubai somehow and unauthorized amount was taken from the account, yet I wasn’t notified. I could only withdraw after I make a phone call and waiting for them to open the account. I manage to work with that and the accept the situation.

When I came back, I went to the branch which had my new card waiting. When I went they told me it was canceled because it has been there for a month, so I have to wait about 3 days for a new one, but it wasn’t ready except after 10 days. I don’t know where these banks print their credit cards, but can’t they expedite these cards? Nobody has offered a service to print cards faster for banks?

Not having access to your money isn’t the worst of it in my opinion, changing your online login is the worst part. I logged in and I could no longer perform any online service without having to reorder an ePin and wait three days. Seriously the banks in Kuwait could not think of making this a simpler experience.