Review: Hamburger Union

Today I decided to go have lunch at the Avenues, to try out Hamburger Union with a few friends since we kept hearing about. Walked into the place, you can’t miss it, its right at the entrance of Magic Planet and I remember seeing it there for months with the shutters closed. We sat down in the booth which was a little cramped but we wanted the booth. People told me that it is a UK franchise, when I asked the head waiter he told me that is from UK but the menu was changed recently to fit the needs of Kuwait, I wasn’t sure what that meant but I was too hungry to really compute.

We ordered some appetizers, a few simple things, Curly Fries, Chicken Wings, and Onion Rings. The first thing you notice about the place is that its really red, I mean realllly red and a lot of the funky work on the walls was from cardboard which felt a little cheap but who cares if the food is good. I kept thinking about Ferris Bueller’s Day Off and Pretty in Pink because the colors and setting would have really fit in the 1980s. There was a conveyor belt with two sets of seats going around it, it was just like the one at Slider Station but with a lot more seats, I always wondered how they made those things and how people got to the middle if they need to go in.

The appetizers arrived and I wanted to dive right in, everything looked pretty good but the portions were a bit on the low side. The curly fries were pretty good and the sauces were great. The chicken wings looked good but when I took a bite into them they felt a bit stretchy, as if they weren’t fully cooked, so I put those down. Wasn’t a big fan of the onion rings, it wasn’t that good either but the sauce was good. So the appetizers were decent but I was really looking forward to the sliders.

I ordered four kinds of sliders and a couple of sliders each, some had bacon, some had smokey sauce, shredded lettuce, cheese, mayo, and a few other combination. About 15 minutes later all the burgers came out, and almost 8 out of 9 had red buns which looked pretty cool. I took my first bite out of the Smokey Burger which had the bacon and the only good tasting part about it was the beef bacon, but the rest was a disaster. Each one of us tried the different burgers and the best one was the one with the bacon. It was really strange the burgers were really thin, you could barely tasted them, they felt really rubbery, you would just keep chewing them. The burgers were dry and oily at the same time, I couldn’t believe how bad they all were the quality was horrible. I could honestly do a better job make patties from Americana Patties, these were bad, for the prices they were charging I thought they were wagyu burgers but they weren’t. We couldn’t finish all the burgers we stopped about 2/3 through the meal and asked for the check. The food was really over priced for that mediocre quality, the price is what fooled me I thought they were using Wagyu meat but instead it was more like rubber. At that point I felt bad, there was Johnny Rockets across from Hamburger Union and I made my friends eat at this place for lunch. The only reason I gave this place even one star is because the staff was nice, but I wouldn’t even touch their food.

Rating:

A guy who is just trying to enjoy life!

21 Comments

  1. 001

    HAMBURGER UNION WAS HORRIBLE! I tried their food and I had to leave, right after eating it I had a major heart burn attack something is really wrong with their burgers. Your right I wanted to Johnny Rockets too!

  2. LOL is this the blogs fighting back against the owner? =O

  3. Glen

    You should fight back… Come on Blogs get together and fight :)

  4. Burger girl

    I cant believe that there were such ppl with zero creativity ! the franchise should be a complete copy of the original one! like u franchise McDonald’s. And they changed the menu by adding red sliders to fit the local needs!!? and the local needs came from slider station !! wowww hes such a genius !!
    and with all due respect r u giving them 1 star for their good waiters?? i think in that case if the food sucks (and am sure they knew that!) the waiters should be good enough to encourage ppl to come again or to keep a good impression towards the place!
    i think the first, second and third priority in this evaluation goes to the food and design (which was badly copied) :)

  5. Someplaces in Kuwait put jizz in their mayonnaise that’s all I’m saying …… Same places sometimes use rubbery rat meat in their sliders ……

  6. Nice detailed review and pictures, too bad about the food though.
    btw arent you afraid of being slapped with a lawsuit ? :P

  7. بوصلوح

    i think u decided to hate this place before u went ;)

  8. Ray J

    i hate it before even trying it, and i wouldnt even try it… the owner is an idiot

    didn’t you hear what he did to mark? he threatened him with a lawsuit if mark didnt remove his post, instead of inviting him back to BU and asking for his suggestions and improving the place.

    thats why customer service in Kuwait blows, ppl dont want to listen…the KAYFE mentality wont work for long

    BURGER UNION you deserve what your getting

  9. Let’s just hope the owner doesn’t flip out just like he did on Mark’s blog! Haha;p

  10. Glen

    Zuno… i hope the owner actually flips and all the blogs should team up against him…. Freedom of expression should prevail… If he is so upset bout the comments then y doesnt he work on his place and make it better rather than shutting the comments made on his screwed up place :)

  11. am gonna try it today and see!

  12. Yikez

    “bu9lo7”

    Why would anyone go to a place if they hate it? There is a new place in town and like every other new place that opens up there will be people who will want try it out. Some will turn out good some not. If you’re the type that likes to play it safe then just go to your local Hardees, Mcdonald’s etc.

  13. 1. red raises blood pressure
    2. presentation of food is awesome
    3. won’t try it bcoz of the really bad reviews
    4. a msg for the owner:
    WaaaHaaaHaaaaa “
    KAAAAAaaaaaaaK “
    lol “““

  14. I dont’ think the owner who dare to touch zook like he did mark lol

  15. Boneslapper

    Hamburger Union in the UK thought, ohh who cares about Kuwait ? We can copy a local joint and get away with it. They will be shocked when they find out that they have been raped.

  16. I doubt the owner will do anything cuz what he did to Mark backfired. If lawsuit threats become a trend then the owner would lose respect of the bloggers as well as potential customers.The owner must not underestimate the marketing power of blogs such as Mark’s and Marzouq’s.

  17. Nice one Marzouq :)
    Looks quite full… When is a good quiet time to go?

  18. @001 – U r correct Sir!

    @suspic – Not really, I was just curious to try the place!

    @Glen – lol!

    @Burger girl – The staff were nice and I would stick to the one star! But regarding the concept and the food, it needs to be retought, or that place won’t be lasting too long.

    @KTDP – That was just nasty and uncalled for dear sir!

    @Mathai – I don’t mind a lawsuit since the internet is a legal grey area in Kuwait. But I should sue for the bad rat meat they used.

    @بوصلوح – Honestly I was skeptical but when I saw the food I thought it wasn’t that bad, but when I ate the food it was a disaster!

    @Ray J – Honestly the food and service will speak for itself.

    @Zuno – I doubt it!

    @Glen – I’m waiting to see what happens!

    @Maze – Remember bring something for the heartburn! lol

    @Yikez – I think he meant constructive criticism! lol

    @Stafa – Thats service for you! They were bringing in supplies! lol

    @Jewaira – I have to agree! Also thats a very interesting article!

    @vampire – LOL!

    @ananyah – hahaha! U idiot!

    @Boneslapper – It sad that some people go down this route but what can be done!

    @Abdulmohsen – Honestly I don’t think the owner should target any potential customer to sue because of their opinion, but if thats the case then they will lose in the long run.

    @Bu Yousef – LOL!!!

  19. Looking forward to seeing waht this owner will do lol.

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