Dear Valued Customer,

Thank you for choosing Aramex as your transportation partner.

The Kuwaiti Customs Authority has recently notified us that all courier shipments containing non-documents shall undergo customs inspection upon arrival at Kuwait airport. While Aramex shall continue providing its clearance services, we are unable to provide a specific time frame as to the duration of the clearance period, which may exceed five working days. Aramex therefore encourages all its customers who require speedy clearance to collect their shipments’ documents for self-clearance at the Aramex Ardiya office.

Should you need further assistance, please don’t hesitate to contact us on + 965 1820011.

Best Regards,

Aramex Shop&Ship Team

What this sounds to me is that Aramex is trying to make an excuse and basically says that we will take your money to bring your packages to a certain point but your better off picking it up. One note, I have done clearance by myself before and its hectic there and you can barely find the clearance people from one Ministry to the other, for example you need clearance from the Ministry of Communication when ever you bring an odd piece of networking equipment or server and you won’t have time to get it back to clearance, and recently they lost a package of mine after I got the clearance. These guys don’t have a clue what the hell they are doing, I’m not blaming Aramex but that is a very cheap ploy on their part to exit from the responsibility. They are providing a service and people are paying for it, even after increasing their prices they say this after all that people have gone through with their deliveries. Most of my packages get stuck in custom clearance in the first place and I wait for it to be cleared because if it gets lost its not my fault. Also I don’t think customs will be able to handle the volume of packages that come in from all the different courier companies on a daily basis from Kuwait Airport, I have seen how many staff they have and if one guy goes to work you would be lucky. I remember my server taking over two weeks to clear and thats with me calling them consistently, I wonder how long they will try stopping every package before going to back to normal and leaving the items. About a year ago these guys pretty much let everything through without a headache and in reality if people just pay the fee they owe then that’s fine, why does it require clearance, let people just pay the tax for it.