VW Behbehani VIP Service

My friend was driving home in VW R32 and just as he was about to get onto the highway he hears a loud boom, and a hard slap, he pulls over and the tire was basically ripped off the rim. It’s around 1am on Thursday night close to Fahaheel Expressway as he was heading home, he was trying to think of what to do but didn’t bother calling us to help him. He remembered that he had a VW Behbehani VIP service, so he called them to check what they could do for him, they ask if he was ok, and said the tow guy will be with him in 10 minutes. He looked at the jack kit for the VW R32, and its a complicated contraption to put together in the rain so decided to wait the 10 minutes. The tow guy got there in 10 minutes, which is a miracle in Kuwait, his phone rang again and the call center was asking about the tow guy.

He got there and within 10 minutes put on the spare tire, and he told him he will take his rim back to Behbehani, replace the tire for free, and check the rim for any structural damage from the savage burst. He drove home and the call center called him again to make sure he got home, this whole event took place in less then a 30 minute period. Next morning the same tow guy called on Friday, brought the rim back with the new tire and installed it on his car. Now that is fantastic service, my friend hasn’t had his car a year yet and this is a service that he pays only 6 KD per year for, and they offer only for the higher end VWs. So its the R32, R36, Phaeton, and probably a few other high end VWs but I’m not sure which ones are included in the service, but if you a Jetta or a normal fleet car then you aren’t eligible for the service. My first question was whether I could subscribe to the service even if I don’t have a VW, I would pay 60KD a year for service like this. I don’t even know if they offer it for Porsche, but its great that Behbehani has service such as this available to its customers. They have a fleet of 40 tow cars all over Kuwait from Doha all the way to Nuwaiseeb, stationed in all corners of the country so the tow trucks can get to you quickly. It would be nice if Luxury vehicle dealers would learn from them and provide a similar service such as this, I hope they keep up the great work.

A guy who is just trying to enjoy life!

8 Comments

  1. yikez

    All dealerships and insurance companies have this service. I was left on the side of the road countless of times by the bmw dealer (who apparently say they provide the service). I also heard horror stories from other dealerships.

    From the story you posted, it seems the difference with VW behbehani is that their service works! They get to you in a timely manner, followup with the client, reasonable prices and reliable.

    props to VW behbehani!

  2. mahmoud fareh

    i have better recommendation im using gulf insurance they have this service for 4 kd only per year
    gic.com

  3. Kuwaity

    VW Kuwait dealer is improving their service step by step. Last week VW ME called me for a quick survey on the phone. I was happy that I pulled over and closed my soft top just to answer clearly. The thing is that they did not call me for my latest VW car, but for a 2004 model that is still with me which is interesting.

    As for the VIP service, I know this but never asked about it nor the service adviser recommended this service for me, properly because he knows that I don’t need them as other customers ;)

    I’m still not 100% satisfied with their service but it is much better now.

    I also had a good experience with Behbahani Porsche car service, also they send us (by mail) offers, invitations, test drives, extended warranty etc.

  4. Wow! That is great service! Others should follow suit because in the end, it’s all about after-sales services which keeps the customer loyal to the brand.

  5. U2

    I second what Kuwaity said about VW Kuwait. They have improved significantly in last 2 years but there is still a room for improvement which I hope they would do.

    As of my experience, I believe that VW ME has laid down very strict conditions for the dealers in ME to bring their after sales service to a standard to compete against other premium brands…

  6. i have a VW GOLF 2004, i didnt know that this offer even is there!!!! cant say that Behbehani is up to my standertds however i can see that they are really working on upgrading thier services, regardless of the service ,this will never keep me from always being the biggest fan of the great Golf R32
    amazing German perfection :)

  7. Bader

    Gulf insurance company have something similar, their service is pretty good. Once you make the call, you get a call from their call center in Bahrain and they ask you if everything is ok. I think it cost 3 KD and you are eligible for 4 tows I think.

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