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“Jimmar Baka >> Kems – is pretty disappointed with freakin FAP… hope something happens to all the ISPs in Kuwait”

I have been out all day for the last 24 hours between work, meetings, and family social events only to come back home to find that KEMS mentioning my posts and linking me to “Abusers”, these “Abusers” who are early adopters of internet, these “Abusers” who paid the ridiculous prices from early 2000 until now, from corporate to residential. They have even gone as far as blaming me for the slow speeds and high latency across their network

I am one of the earliest users of KEMS when they first started accepting home users, in addition to giving them numerous glowing reviews and recommendations ( I honestly find it INFURIATING that ISPs take their clients so lightly and changing the service they promised their clients. I have paid for and renewed my service for an 8MB connection, not some time, not half the time, all the time. And they have chosen to single me out as an internet abuser; and going as far as claiming they are going to terminate me and ban me from renewing.

What the person that posted this comment on behalf of #KEMS fails to realize that in the past I have always recommended my corporate accounts to utilize #KEMS due to their strong support, even when priced higher than local competition. I don’t understand how KEMS can make accusations about its customers without considering the implications it has to their core business. To the person who posted the comment on behalf of KEMS, please go ahead and terminate my connections in addition to my corporate accounts.

First they claim to have implemented the FAP policy to reduce prices, increase speeds and lower latency. Now after castrating our internet connections to 10% of its actual capability; they now plan on implementing a ‘super user’ account without limits for residential user and creating a ‘bandwidth bank’ for people to purchase additional bandwidth.

Keep in mind that KEMS just won a tender from the Ministry of Oil to provide Data Connectivity to their employees at a very reduced rate. Meaning someone in a Managerial or Team Leader level can get 8 MB connectivity for 150 KD for the year at home. It is part of the package that KEMS gave to the Oil Companies such as KOC or KNPC or KPC, that as well as connecting all the major buildings between each other and abroad, that they also provide connectivity to the Oil Company Employees at a VERY reduced level WITHOUT CAPS. So KEMS is selling their service in bulk to a ministry for a lot cheaper than they are selling to individuals, as well as providing individuals with connectivity which is also without CAPS as per their tender agreement. It seems they honor their agreements with governments but they couldn’t care less about their contracts with their customers.

While neighboring GCC countries are striving to deliver 100mbit service to their customers. Our providers are trying to squeeze out every fils out of our pockets. It’s really a shame that our local companies have created an oligopoly to rip-off their customers while the MOC is doing nothing to prevent the cartels from increasing prices and setting caps.